Articles on: FAQ for Admins

How can I stop or pause a Program?

We're sorry to see you go 😞. Please email support@coffeepals.co and let us know how we can do better.
If you are looking for how to stop or pause matching for yourself, see our help article here.

I want to pause a program without removing it from the dashboard



To pause a program, log into the dashboard and select "Programs" from the left menu. Click on the program you want to pause. Once you are in the program, click the "Pause Program". This will ensure that the program will stop running and will keep it visible on the dashboard.

Pause program

I want to pause a program and hide it from the dashboard



To archive a program, log into the dashboard and select "Programs" from the left menu. Click on the program you want to archive. Once you are in the program, press on the three dots next to “Pause program”, and click on Archive program. This will ensure that the program will stop running and will hide it on the dashboard.

Archive Program

I want to remove CoffeePals app from the team



To remove the app in Microsoft Teams, simply click the three dots beside the team name that has the CoffeePals app installed, then click manage team. In the top bar, you will see a tab called Apps, go to that tab and find CoffeePals. Click the garbage can icon next to CoffeePals to remove it. This will ensure that your team is no longer synced to CoffeePals, however, if you want to remove the audience from the dashboard, you will need to delete it from the audience page.



Alternatively, you can also delete the team in Microsoft Teams which will stop syncing the audience.

Note that: Pausing a program keeps it visible in the program list page making it easy to resume it; Archiving a program hides it from the program list page, but can easily be retrieved by choosing "Archive" in the status filter; Removing CoffeePals will require re-installing it in the future in case you decide to resume using it.


If you have any questions that we did not cover or feedback, hit the purple chat button at the bottom right of the screen! You can also contact us at support@coffeepals.co.

Updated on: 02/05/2024

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