Question 1

How to add emojis 🥸☕️🎉

Accepted Answer

Adding Emojis to your Bio and CoffeeMaker questions is easy. Here's a guide to help you do that:

Adding emojis on a PC

Position your cursor where you want to add the emoji.
Press the Windows key + the period (.) key to open the emoji keyboard.
Scroll through the available emojis and click the one you want to use. It will be inserted at your cursor's position.

Alternatively, you can also use the touch keyboard to access emojis on a PC. To do this:

Open the touch keyboard by clicking the keyboard icon in the bottom right corner of the taskbar.
Click the smiley face icon in the bottom left corner of the keyboard.
Scroll through the available emojis and click the one you want to use. It will be inserted at your cursor's position.

Adding emojis on a Mac

Position your cursor where you want to add the emoji.
Press Control + Command + Space to open the Character Viewer.
In the Character Viewer, click the Emoji tab.
Scroll through the available emojis and click the one you want to use. It will be inserted at your cursor's position.

Question 2

Onboarding for Participants

Accepted Answer

CoffeePals connects users in your Microsoft Teams team for periodic coffee chats. Once your team admin adds the CoffeePals app to your team, you will receive a personal message from the CoffeePals app with an introduction message. If at any point you get lost, just send a message that says "help" to get a list of things you can do.

Welcome Message

Your team admin can set the frequency (1 per week or once every 2 weeks ect), the time matches get sent out and how large the match groups are (1 - 5 people). You can see when matches get sent by sending a personal message to the CoffeePals app that says Settings. In the settings, you can also pause matches until a certain date (in case you are too busy or go on vacation), or pause matches indefinitely.

You can also belong to multiple CoffeePals teams. Maybe you have CoffeePals installed on your immediate team to become closer with those you work closely with. You may also be apart of an organization-wide team where you get to meet people from all over. In both cases, you can manage settings for all of these teams by sending a personal message to the app that says settings.

Settings in Teams

How do I see who my match is?

By default, we send out matches on Tuesday at 10 AM. At this t

Question 3

Setting Up CoffeePals in Microsoft Teams

Accepted Answer

How to Install the CoffeePals App

To find the CoffeePals app in the Microsoft Teams store, you can search for CoffeePals in the app tabs. Alternatively, you can click this link which will open the app right in Teams.

||| If you can't find the CoffeePals app in the Teams store, contact your IT administrator to get permission to view the app within Teams. We have a helpful article on how to do that here.

Create a CoffeePals Team

We recommend creating a new CoffeePals team in MS Teams and inviting people to join this team. This way, people are only matched with other people who want to be matched. This makes it more likely that the meetings actually happen. You can however add it to an existing team.

Click Join or create a team at the bottom of the team list in Microsoft Teams.

Click Create Team.

Click From scratch and select Public (recommended) or Private.

![](https://storage.crisp.chat/users/helpdesk/website/6c82af1ac79a200/screen-shot-2022-

Question 4

How can I opt out of matching?

Accepted Answer

If matching isn't for you or you just need a break, here are your options:

I'd like to opt-out of matching but remain on the team

You might want to stay on the team to continue seeing CoffeeMaker prompts. To disable matching but stay on the team, send a personal message to the CoffeePals app that says "disable-matching". This will send you personal settings for each team. Here, you can select Enabled or Disabled under the "Do you want to receive matches from this team?" field.

I'm on vacation and I need to pause matching 🌞

You can pause matching for each team by sending a personal message to the CoffeePals Bot that says: settings. This will send you match settings options for each team you belong to. Under the "Pause matching until…" field, you can select the date you want to pause matching until. Once you select a date, click save.

I'm no longer interested in receiving matches and I don't need to be on the team

To stop matching, you can simply leave the team in Microsoft Teams. We may ask you one final time if you've had the chance to meet up with your match. After that, you won't receive any more notifications from the CoffeePals App.

**Please let us know why it wasn't for you. We're always eager to hear feedback from our users to improve the product in the future. Send us a message using the purple button at the

Question 5

How do I access the dashboard?

Accepted Answer

Get Started

To access the dashboard, send a personal message to the CoffeePals app in Microsoft Teams with the command "Dashboard". This will send you a login link to the dashboard.

What can I do in the dashboard?

The dashboard is where you can manage your CoffeePals teams and get insights on how your team is connecting. In the dashboard, you will see the following menus:

Dashboard: These are the combined matching statistics of all the teams in your organization.
Team Settings: Manage each team that has CoffeePals installed.
Organization Settings: Make changes to the organization name and Profile Icon.
Personal Settings: Change your name and profile picture.
Billing: Manage your billing account settings.
Logout

Who can access the dashboard?

Anyone in your organization can access the dashboard. We use a passwordless, secure login link to authenticate your CoffeePals account. This automatically syncs with your Microsoft Teams account and allows you to log in directly from the app in Teams.

Are there administrative permissions?

Anyone in the organization can access the dashboard. There are granular permissions for both the teams and the billing accounts.

Teams

Teams have their own permission system. This allows anyone in your organization to create their own and manage it. Once a user adds the CoffeePals app to a team, they become the team owner. Team owners can add additional admins to manage the team. Th

Question 6

How to Ensure CoffeePals is a Success in your Organization

Accepted Answer

Looks like your team is ready to start building connections. Whether you're introducing casual coffee chats or starting a mentorship program, we recommend following these steps to make sure it's a success.

Create a CoffeePals Team

Make a dedicated CoffeePals team in Microsoft Teams. This will ensure that the program is opt-in and people can join and leave the team. We've found that there are higher rates of actual meetings taking place when users are expecting matches to be sent to them.

Announcing CoffeePals to Your Team

It's important to set clear expectations around how the program works and how often they should expect to meet new people. Ensure that participants of CoffeePals know that it's encouraged to take time out of their day to meet with their match. This should come from a leader of a team or company. Also, if there is a set purpose to the meeting, you should let people know this in advance. Don't forget to share with users that they can opt-out of matching using the command "disable-matching" or by leaving the team.

Example Introduction Message

Add members you think would enjoy this directly into the team or try posting our recommended join message in your team's general chat:

"Hi everyone, Do you like drinking coffee and making new friends ☕? Because we just installed a new Teams bot called CoffeePals that lets you do just that. Join the CoffeePals team and you'll get paired with a

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