Articles on: FAQ for Participants

Onboarding for Participants

CoffeePals connects users in your Microsoft Teams team for periodic coffee chats. Once your team admin adds the CoffeePals app to your team, you will receive a personal message from the CoffeePals app with an introduction message. If at any point you get lost, just send a message that says "help" to get a list of things you can do.

Welcome Message

Your team admin can set the frequency (1 per week or once every 2 weeks ect), the time matches get sent out and how large the match groups are (1 - 5 people). You can see when matches get sent by sending a personal message to the CoffeePals app that says Settings. In the settings, you can also pause matches until a certain date (in case you are too busy or go on vacation), or pause matches indefinitely.

You can also belong to multiple CoffeePals teams. Maybe you have CoffeePals installed on your immediate team to become closer with those you work closely with. You may also be apart of an organization-wide team where you get to meet people from all over. In both cases, you can manage settings for all of these teams by sending a personal message to the app that says settings.

Settings in Teams

How do I see who my match is?

By default, we send out matches on Tuesday at 10 AM. At this time, you will receive a personal message from the CoffeePals app that shows who your match(s) are. Your Match Card will look like this:

Match Card

Once you receive your match card, you can start a 1-on-1 chat with your match to find a time to meet or you can jump right into scheduling it in Microsoft Teams. You can also hover over the person's name to learn a little bit more about them. We leave it up to you to find the best time to meet your match.

We also allow you to set a short introduction of yourself to help break the ice when joining the conversation. We ask everyone to do this every time they receive a match if they haven't yet set it. You can also change your bio by sending a personal message to the CoffeePals app that says "bio".

How do I schedule a coffee chat?

To schedule a chat, you can use the team scheduler to find the best available time. Just click the Schedule your coffee chat📅 button at the bottom of the match card. This will open up the Teams scheduler UI which is integrated with your outlook calendar. Here, we've pre-filled a title and description and included all the participants for the coffee chat. It also includes suggested times for you to meet with your match. You can also click the scheduling assistant button at the top of the page to see a calendar view of everyone's availability.

Microsoft Teams Scheduler

You can also schedule a meeting the old fashion way by sending a list of times you are available directly in a personal message.

What are Coffee Maker questions?

Coffee Maker is our feature that sends thought-provoking questions and topics to your Team's channel. This is a great way to share your experiences and get to know your team asynchronously through chat. You will see questions like "If you could have any superpower, what would it be?" or "What's a book you've read recently that you recommend everyone reads?". These posts look like this:

Coffee Maker Question

If you have any other questions, please reach out to our support channel by clicking the chat icon in the bottom right corner or emailing

Updated on: 16/08/2023

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