Understanding Audiences in CoffeePals

Audiences in CoffeePals help you organize and segment users so you can run targeted matching programs and engagement initiatives. Below is an overview of the different types of audiences you can create and how to set them up.

🎯 Types of Audiences

💬 Microsoft Teams Audience

What it is:
An audience created from a specific Microsoft Teams channel.

Best for:
- Simple user management by having people join the team to participate
- Team-specific matching
- Department or project-based groupings
- Rolling out programs to specific workspaces

➡️ Learn how to create a Teams audience

💬 Slack Audience

What it is:
An audience created from a specific Slack channel.

Best for:
- Simple user management by having people join the channel to participate
- Community or team-based engagement
- Matching users who are already collaborating in Slack
- Channel-specific announcements or programs

➡️ Learn how to create a Slack audience

👥 Manual Audience

What it is:
Manually select individual users to form a unique audience.

Best for:
- VIP groups or ambassador teams
- Small pilots or test programs
- Adding specific users to a program

➡️ Learn how to create a Manual audience

⚙️ Rule-Based Audience

What it is:
Automatically populate an audience based on user attributes like department, start date, or location.

Examples of rules:
- “Start date is within the last 3 months”
- “Department is Sales or HR”
- “Location is New York”
- "Works remotely"

Best for:
- Onboarding programs for new hires
- Segmenting by department or role
- Dynamic, auto-updating audiences

➡️ Learn how to create a Rule-Based audience


If you have any questions we didn’t cover or feedback to share, click the purple chat button at the bottom-right of the screen or contact us at support@coffeepals.com.

Updated on: 06/05/2025