How to connect HiBob (Bob) to CoffeePals

Last reviewed September 15, 2026

Connecting HiBob (Bob) to CoffeePals keeps your member list and employee attributes up to date automatically, so your CoffeePals programs stay accurate as people join, change teams, or leave. This guide walks through installing CoffeePals from the Bob Marketplace.

This feature requires a paid CoffeePals plan.

Before you start

A CoffeePals account on a paid plan. New to CoffeePals? Sign up to create your account, then upgrade to a paid plan in CoffeePals — HRIS syncing requires one.
Admin access to your Bob account.

Install from the Bob Marketplace

You can start from the Bob Marketplace, or go straight to the connect screen with this link: Connect HiBob to CoffeePals.

In Bob, open the Marketplace, find CoffeePals, and click Install (or use the direct link above).
You are taken to CoffeePals. Log in with your CoffeePals account if you are not already signed in.
The HiBob authorization window opens. Review the access CoffeePals is requesting.
Choose which employees CoffeePals can access:
- All company syncs every employee.
- Select by condition syncs only people matching rules you set, for example by lifecycle status or department.
- Select by name lets you pick specific employees.
Click Authorize.

CoffeePals only syncs the people you grant access to here. Anyone outside your selection will not appear in CoffeePals, so choose the scope that matches who you want in your programs. You can change it later by reconnecting.

HiBob authorization screen showing CoffeePals app permissions and the People data access options: All company, Select by condition, Select by name.

Choose what to sync

After you authorize, CoffeePals opens your HRIS settings. Pick which employee fields to map to CoffeePals attributes, and which departments to include.

CoffeePals Map HRIS Fields screen mapping HiBob fields such as Department name, Job Title, and Birthday to CoffeePals attributes.

For the full list of importable fields and how attributes power audiences, see How to integrate HRIS.

How the sync works

CoffeePals pulls your employees and departments from Bob once every 24 hours. The sync is read-only, so CoffeePals never writes back to Bob. Attributes imported from Bob can only be changed in Bob; edits appear in CoffeePals on the next sync.

Troubleshooting

Some employees are missing.
CoffeePals only syncs the employees you granted access to when authorizing. To include more people, reconnect and widen the selection on the HiBob screen.

The sync shows an error.
Reconnect the integration. This usually means the connection expired or the app was uninstalled in Bob.

I want to connect a different HRIS.
CoffeePals supports one HRIS connection per organization. Disconnect Bob first, then connect the other provider.

How do I disconnect Bob?
Go to Settings → Organization Settings → Integrations and click the trash-can icon next to the integration. See How to integrate HRIS for details.

Still stuck? Hit the purple chat button at the bottom right, or email support@coffeepals.com.

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