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Why do I see "Bot is disabled. Contact your IT admin" when I click a CoffeePals message in Teams?

Last reviewed August 19, 2026

Some users see a "Bot is disabled. Contact your IT admin" error when they click a button on a CoffeePals message card in Microsoft Teams. This happens because Teams lets you read CoffeePals messages and interact with them normally, but clicking an action on the card requires the app to be added to your personal Teams first — until then, Teams blocks the click with this error instead of connecting you to the bot.

How to fix it

  1. Open the CoffeePals message card in Teams.
  2. Click Add App at the bottom of the message.
    Alternatively, you can install the app here.

Once added, you can click buttons on CoffeePals messages as normal.

If you have any questions that we did not cover or feedback, hit the purple chat button at the bottom right of the screen! You can also contact us at support@coffeepals.com.

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